Patient-administered injectable medications, such as interferon (IFN) beta 1a, IFN beta 1b, and glatiramer acetate(Drug information on glatiramer acetate), are the primary agents currently used as disease-modifying therapy for the treatment of relapsing forms of multiple sclerosis (MS).1 However, recent advances in biotechnology have allowed for the development of new biologic treatment options for MS that must be administered by intravenous infusion because of their size and bioactivity profile. To better manage this developing trend, some neurologists may want to consider setting up an infusion suite in their offices. Office-based intravenous infusion centers have been in existence in oncology practices for several years and are emerging in other disciplines, such as rheumatology, to meet the increased demand for new intravenous therapies.2,3 For neurologists who treat patients with MS who may be interested in setting up in-office capabilities for the infusion of biologic agents, corticosteroids, and/or chemotherapeutic agents, a number of practical, clinical, and financial issues must be considered. This article describes how the Michigan Institute for Neurological Disorders (MIND) set up a comprehensive MS center that offers in-office infusion capabilities. In our experience, office-based infusion suites can provide enhanced patient convenience, tracking, and care, while strengthening the patient-practice relationship and attracting new patients. Natalizumab (Tysabri, Biogen Idec, Inc., and Elan Pharmaceuticals, Inc.), the first alpha-4 antagonist in the new selective adhesion molecule inhibitors class, was approved in the United States in November 2004 for the treatment of relapsing forms of MS. Natalizumab, administered monthly at a fixed dose of 300 mg IV infusion, is the first monoclonal antibody available for the treatment of MS. Natalizumab and other biologic agents in development, such as the antileukocyte antibody alemtuzumab(Drug information on alemtuzumab) (MabCampath, Schering, AG), could have a major influence on treatment decisions for patients with MS. Hence, the advent of monoclonal antibody therapy will shift the landscape of MS drug therapy from primarily self-injectable agents to a mixture of self-injectable and intravenous infusable medications. Until the approval of natalizumab for the treatment of MS, intravenous medications (eg, methylprednisolone(Drug information on methylprednisolone), cyclophosphamide(Drug information on cyclophosphamide), mitoxantrone(Drug information on mitoxantrone)) were generally reserved for management of either MS exacerbations or progressive disease. Because of this, an estimated 78% of neurologists do not have in-office infusion capabilities.4 Many neurologists refer patients to hospitals, stand-alone infusion clinics, or hematologist/oncologist offices for intravenous infusion. However, accurate tracking and proper follow-up of patients with MS who are referred to these facilities for intravenous therapies may present significant challenges to some clinicians. The difficulties associated with patient referral to other sites and the new intravenous MS treatments in development have prompted some neurologists to consider assuming a greater role in the administration of intravenous therapies. The MIND MS Infusion Center: Historical Perspective and Evolution The MIND is a freestanding, privately owned, all-inclusive neurologic facility located in Farmington Hills, Mich. The MIND staffs 20 neurologists and neuroradiologists who offer comprehensive adult and pediatric neurology services. The facility also includes a freestanding MS center with complete infusion capabilities and a staff of 26 full-time MS clinicians, nurses, technicians, and researchers who care for approximately 2000 patients with MS. At the opening of the MIND facility in April 1989, an infusion center consisting of 3 chairs and 1 registered nurse (RN) was incorporated. The rationale behind including the infusion facility was to provide intravenous methylprednisolone treatment for MS relapses. At the time, the concept of hospital outpatient intravenous administration was not fully developed; therefore, the neurology office-based infusion facility offered a more efficient outpatient setting than inpatient intravenous administration. Then, with the emergence of intravenous chemotherapies for relapsing MS in patients receiving disease-modifying drugs, we began to refer patients to local hematologists/oncologists for intravenous infusion because of their expertise in using infusional chemotherapeutic agents. Initially, patients reported that treatment alongside oncology patients was a positive experience; a "bonding" had taken place between young MS patients and oncology patients. In addition, the oncologists/hematologists reported that the interaction between the 2 groups of patients enhanced the mood of the infusion facility. We encountered the following challenges with patient referral for intravenous administration (Table 1): dependency on referral site for patient dosing information, patient reports, patient status, and laboratory results; failure to obtain informed consent; monitoring for infusion complications; and inconsistent follow-up. In particular, the necessary feedback regarding mitoxantrone dosing often was missing. Similarly, late or absent patient reports made patient follow-up visits difficult, resulting in treatment delays. Some patients did not receive information on informed consent from office staff before chemotherapy infusion, which resulted in misconceptions among patients regarding the intensive nature of these therapies. Limited resources at referral sites led to infusion in alternative locations, hindering adequate monitoring. Further, our MS patients eventually began to report that receiving infusional therapy alongside oncology patients was depressing. Although we were appreciative of our colleagues' efforts to assist in the care of our patients, these factors led us to reevaluate our options, subsequently resulting in the expansion of our infusion facility. An 8-member decision-making team was formed to address the practical, clinical, and financial considerations for expansion of the infusion facility within the MIND. This team identified several advantages, opportunities, and challenges (Table 2). Advantages included the following: higher quality of care; increased patient convenience by decreasing time commitment to therapy; caregiver control over patient tracking, status, and follow-up; and a preexisting infrastructure consisting of an infusion-experienced nursing staff, a patient base, and a physician referral base. Expansion of our infusion facilities also provided opportunities in areas such as practice enhancement, practice building, enhanced reimbursement for patient care (including reimbursement for MRI charges), additional space for future biologics, additional research capacity, and research-related reimbursements. However, concerns were expressed over such challenges as increased overhead (staffing and space) costs, unknown future demand for services (which would render the facility either underutilized or overutilized for its capacity), efficient coding and collection of copayments, and costs of intravenous therapies. After careful analysis, the MIND was expanded in 1999 and has been expanding continually since then. A dedicated MS research component was added in 1999 that allowed for participation in MS clinical trials. In 2002, the MS center was established and included research capabilities, 3 full-time RNs, and 8 infusion chairs for the increased aggressive utilization of intravenous chemotherapies (primarily cyclophosphamide and mitoxantrone). Further involvement in MS clinical trials and the expected influx of biologics into the MS treatment landscape led to further expansion of the infusion facility. In particular, we participated in clinical trials of natalizumab, which is administered in monthly intravenous infusions. Current facilities include 8 infusion chairs, 5 nurses (2 full-time MS-certified RNs, 2 full-time and 1 part-time infusion RN), and 2 part-time nursing assistants. In August 2004, plans were approved to enlarge the MS center by 5000 square feet, primarily to double intravenous infusion capacity to 16 chairs and add a postinfusion area for patient monitoring. This expansion is scheduled to be operational in January 2005. Factors for Assessing Addition of In-House Infusion Capabilities Incorporation of a neurology office-based infusion facility requires practical considerations related to patient care, practice impact, space, staff, equipment, and supplies, as well as financial considerations (Table 3). Based on our experience, a positive effect on patient care and the practice would be predicted; however, availability of space, staff, and funds are factors specific to each neurology office. Required equipment for preparing and administering intravenous infusions includes the following: compounding equipment (laminar flow hood for preparation of chemotherapeutic agents only/clean room, gloves, needles, syringes, intravenous fluids), infusion procedure supplies (infusion chair[s], catheters, tubing, securement devices, dressings, infusion pumps, vital signs monitor), and medications and supplies to manage complications (antihistamines, corticosteroids, epinephrine(Drug information on epinephrine), intravenous fluids, etc). For many neurology practices, a 1-chair facility may suffice; others may require a more extensive facility. Estimated costs for equipment, supplies, and personnel are listed in Table 4. The number of required personnel is dependent on the size of the infusion center; however, we suggest that 1 full-time RN is sufficient for every 4 infusion chairs. Important financial questions need to be addressed when the addition of an in-office infusion suite is under consideration. In particular, the practice should think about the following: the number of infusion candidates within the practice, payer mix of the infusion candidates, costs to provide the service, and potential reimbursements. Additional financial considerations include developing and adopting procedures for proper coding for insurance reimbursement, efficient copayment collection, and billing. Summary and Conclusions The approval of a novel biologic agent that requires intravenous infusion will change the landscape of MS treatment. This biologic agent can be administered in a number of settings, including the hospital, the physician's office, a stand-alone infusion clinic, or an MS clinic with an infusion center. Although some neurologists may have success in referring their patients to infusion clinics or hematologist/oncologist offices for infusions, we originally expanded our infusion center because of challenges encountered with patient referral for intravenous infusion. Based on our experiences, our decision-making team concluded that we could more effectively and efficiently provide infusion for our patients in-house. We found that expanding our infusion capabilities improved patient quality of care, provided opportunities to build and enhance our practice, and gave us the ability to participate in clinical trial research initiatives. An additional benefit is that the infusion room serves as a "de facto therapy group," in which patients share the burdens of their conditions with one another, lending needed emotional support and hope. Finally, we have found that as patients utilized the infusion center, they achieved a stronger connection with our facility and personnel, rendering them more compliant with treatment. Howard S. Rossman, DO, is medical director, MS Center, Michigan Institute for Neurological Disorders, Farmington Hills, Mich, and clinical professor of neurology, Michigan State University. Sonda Lawson, MA, LLPC, is director of MS Services and Clinical Research at the Michigan Institute for Neurological Disorders. References 1. Galetta SL, Markowitz C, Lee AG. Immunomodulatory agents for the treatment of relapsing multiple sclerosis: a systematic review. Arch Intern Med. 2002;162:2161-2169. 2. Baker JJ, Leovic TM, O'Connor CA, Pierce CA. Relocating rheumatology patients to a new infusion center at Duke: a case study. Health Care Manag (Frederick). 2003;22:159-169. 3. Baker JJ, Bray M, Seashore B. Reclassifying infusion therapy space at the University of Arizona: a case study. Health Care Manag (Frederick). 2003;22:203-210. 4. St Sure S, Kutter A, Vadas A. Infusion technology knowledge and experience among practicing neurologists. Poster presented at: the 18th Annual Meeting of the Consortium of Multiple Sclerosis Centers; June 2-6, 2004; Toronto. --- Table 1 - Challenges with patient referral for intravenous infusion for treatment of MS - Dependency on referral sites for patient dosing information, patient reports, patient status, and laboratory results - Failure of the referral site to obtain informed consent - Morale of MS patients at times affected by interaction with oncology patients - Limited resources/capacity at many referral sites resulting in: -Infusion in alternative (often inadequate) locations -Lack of proper infusion monitoring (cases of mitoxantrone extravasation) -Difficulty with proper follow-up MS, multiple sclerosis. --- Table 3 - Considerations in creating in-office infusion capabilities Patient factors - Convenience - Enhanced patient tracking (increased patient compliance) - Improved quality of care Physician factors - Autonomy (less reliance on outside providers) - Practice enhancer/builder (maintains current patients and attracts new patients) Space - Amount of space required is dependent on the anticipated number of infusions (to be optimized for each practice; 1 or 2 infusion chairs may suffice) Staff - Number of required part-time or full-time nurses is dependent on number of anticipated infusions (1 RN for every 4 simultaneous infusions) Costs - Personnel wages and benefits (nurses, assistants, full-time and part-time options) - Infusion equipment and supplies - Direct drug costs - Reimbursements
