
- Vol 40, Issue 3
Strategies for Building Patient Rapport
Here are 3 ways you can help prevent and overcome difficult situations with patients.
PSYCHIATRIC PRACTICE
Patients may not always be at their best when they arrive for an appointment; they may be dealing with their illness or with stress from traveling, etc. As a result, they may be harsh or abusive to office staff, question medical judgment, or simply avoid telling the truth about treatment adherence and other activities. Here we focus on strategies to help prevent and overcome those difficult situations and behaviors.
Build a
Praise the positive, not the negative. Patients almost expect bad news from their doctor—they need to lose weight, stay on their medications, stop drinking as much, or exercise more. For that reason, it is beneficial to showcase what the patient is doing well, especially if there are nonadherence issues. Recognition goes a long way toward an improved
Set appropriate
The clinical expectation is that patients should be partners in care—not angry, frustrated, and nonadherent. By recognizing, preparing for, and trying to avert those unpleasant encounters, clinicians can foster a better patient experience and greater success.
Ms Hill is an Austin, Texas–based health care attorney and founder of Guard My Practice, an online video platform for doctors that provides 15-minute weekly sessions to guide them through subjects such as contract negotiations, fraud and abuse issues, employment conflicts, the basics of setting up a practice, and more.
Articles in this issue
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Lewy Body Dementia: Unpacking a Neuropsychiatric Enigmaover 2 years ago
Prior Authorization Bluesover 2 years ago
Market Yourself by Leveraging Digital Platformsover 2 years ago
Facilitating Collections From Patientsover 2 years ago
The Many Facets of Hopeover 2 years ago
New Year’s Day Has Passed—but There’s Still Time for Resolutionsover 2 years ago
Psychopharmacologic Treatment of Bipolar II Depressionover 2 years ago
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