"We began solving chronic and complex clinical challenges in our system, such as aggression toward others, unnecessary antipsychotics in patients with dementia, and transitions of care for patients with severe cooccurring disorders."
“Listening is hard work. It may take years. You may feel more injured than you are healed. You may be wiser, but the quintessential moment may elude you. Above all, you must listen with an open heart and be prepared to hold back against stereotypes of your racial identity as well as the identity of others.”