Jodi Lofchy, MD

Verbal de-escalation involves validating a patient’s experience, establishing a collaborative relationship, and finding solutions to ensure the patient’s needs are met. More in this quiz.

When clinicians work without ready access to a security team or environmental safety protocols, early recognition is crucial to preventing or avoiding those rare occasions when behavior problems escalate.

How could this have happened? What could you do to keep yourself and your team safe from another code white?